Refund & Cancellation Policy

1. Doctor Appointment Cancellations

• Patient-Initiated Cancellations: If a patient cancels an appointment at least 2 hours prior to the scheduled OPD time slot, a 100% refund of any pre-paid platform fee will be initiated.
• Doctor Unavailability / Clinic Cancellations: If a scheduled doctor is unavailable due to an emergency or clinic closure, the patient will be offered a free reschedule or an immediate 100% full refund.
• No-Show Policy: If a patient fails to arrive during the scheduled clinic hours without prior cancellation, the booking fee shall be non-refundable.

2. Doorstep Lab Tests

• Before Sample Collection: Test package bookings can be cancelled free of charge up to 1 hour before the scheduled phlebotomist home visit.
• Post Sample Collection: Once the phlebotomist has collected the biological sample, cancellations and refunds cannot be processed as laboratory testing begins immediately.

3. Emergency Ambulance Bookings

Due to the rapid dispatch requirements of emergency transit, ambulance dispatch charges are non-refundable once the vehicle has been deployed and is en route to the pickup location.

4. Refund Processing Time

All approved refunds are processed back to the original payment source (UPI, Debit/Credit Card, or Net Banking) within 5 to 7 business days as per standard banking processing cycles.

5. Assistance & Escalations

For refund inquiries or transaction disputes, please contact us with your Booking Token ID:
Email: support@msuvidha.com
Helpline: +91 9135192028