Privacy Policy

MSUVIDHA ("we", "our", or "us") respects your personal privacy and is committed to protecting your sensitive information in accordance with the Digital Personal Data Protection (DPDP) Act and applicable Indian data protection laws.

1. Information We Collect

To facilitate appointment bookings and healthcare logistics, we collect:

• Identity & Contact Data: Patient full name, age, gender, contact number, and email address.
• Service Details: Preferred clinic, specialty searched, test package selected, and booking date/time slot.
• Technical Data: IP address, device type, and browser cookies to maintain secure sessions and prevent fraudulent bookings.

2. How We Use Your Data

• To generate booking tokens and notify clinics, doctors, or diagnostic laboratories of your visit.
• To send automated booking confirmations, status updates, and reminders via SMS or WhatsApp.
• To provide customer support and process cancellations or fee refunds where applicable.

3. Data Sharing and Disclosure

We share your necessary booking details (Name, Age, Contact Number, Token) only with the specific doctor, hospital, or diagnostic center you choose to book with. We do not sell, rent, or trade your personal health or contact data to third-party marketing companies.

4. Data Security

All data transmitted through msuvidha.com is protected using 256-bit SSL encryption. We implement strict role-based access controls and standard technical safeguards to prevent unauthorized data access, alteration, or disclosure.

5. Grievance Redressal

If you have questions regarding your data or wish to request data correction/deletion, contact our Grievance Officer at:
Email: support@msuvidha.com
Phone: +91 9135192028